FAQs

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When I try to register, I am getting the message “Your account could not be found” or “We couldn’t find your details."

The information that you are providing does not match what we have on our records.  This may mean that you have typed in the wrong information or our data is incorrect.  If you give us a call on 0300 111 3555 we will be able to check that both what you have entered is correct and/or our data is correct.

Back to the list

When I try to register, I am getting the message “Your account could not be found” or “We couldn’t find your details."

The information that you are providing does not match what we have on our records.  This may mean that you have typed in the wrong information or our data is incorrect.  If you give us a call on 0300 111 3555 we will be able to check that both what you have entered is correct and/or our data is correct.