I've clicked "Forgot Password" and entered my email address, but I haven't received a reset email. | I've clicked "Forgot Password" and entered my email address, but I haven't received a reset email. | FAQs

1. Firstly check for the reset email in your spam or junk folder. 

2. Do you have more than one email address?  You will only receive a reset email if you have typed in the email address that we have connected to your account.

1. Firstly check for the reset email in your spam or junk folder. 

2. Do you have more than one email address?  You will only receive a reset email if you have typed in the email address that we have connected to your account.